Frequently Asked Questions

Answers about BUNKERS, founding member access, shipping, and returns. Our linked policies contain the full details.

What is BUNKERS?

BUNKERS — The Men's Grooming Destination™ — is a curated online retailer of men’s grooming and self-care products, including skincare, haircare, shaving, body care, and lifestyle products from independent brands.

How do I request founding member access?

Enter your email in the homepage invitation form. You’ll be added to the founding-member list for information ahead of public launch.

Does BUNKERS make the products?

No. BUNKERS is the retailer. Independent brands make the products, and the brand is identified on each product page. Many products ship directly from the brand.

Where does BUNKERS ship?

We currently ship within the United States, including APO/FPO addresses. International shipping is not currently available. See our shipping policy.

What does shipping cost?

Standard US shipping is $7.99 for the entire cart, regardless of the number of items or brands. The shipping charge is shown at checkout before you pay. Orders may arrive in separate packages, but you pay one $7.99 standard shipping charge per order.

How long does delivery take?

Orders are typically processed within 1–3 business days. After shipment, standard delivery usually takes 3–7 business days. These are estimates, and delays can occur.

Why might my order arrive in separate packages?

Many items ship directly from the brands that make them. An order containing products from different brands may arrive in more than one package, on different days. Tracking is emailed as each package ships.

What is the return policy?

You can request a free return within 14 days of delivery for eligible unopened, unused items in their original packaging with seals intact. Gift cards, free gifts, promotional items, and items marked Final Sale cannot be returned. Read the full returns policy for conditions and exceptions.

How do I start a return?

Email support@bunkers.com with your order number and the items you want to return. We’ll provide the correct return instructions and a prepaid label. Do not send returns to our mailing address.

What if my item is damaged, defective, or incorrect?

Contact support@bunkers.com promptly with your order number and photos. Our returns policy explains reporting deadlines and how damaged, defective, or incorrect items are handled.

Does BUNKERS have a physical store?

BUNKERS is online only. Our New York mailing address does not accept walk-ins, pickups, or returns. See our contact information.

How can I contact BUNKERS?

Email support@bunkers.com. We reply within 1–2 business days.